Placing an order on our website is simple! Browse our collection, select the items you want, choose your size and color, and click "Add to Cart." Once you're ready, proceed to checkout, enter your details, and complete the payment. You’ll receive an order confirmation email once your order is successfully placed.
We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, etc.), PayPal, and other secure online payment options.
Once your order is shipped, we will send you an email with a tracking number and a link to track your package. You can use this information to monitor the status of your delivery.
Orders can only be canceled or modified within 24 hours of purchase. After this period, we begin processing and shipping orders, so we are unable to make changes. If you need assistance, please contact us at contact@officialeleganza.com as soon as possible.
We provide a size guide on each product page to help you select the best fit. If you are unsure about sizing, feel free to contact us at contact@officialeleganza.com for assistance.
We offer a 14-day return policy for items that are unused, unworn, and in original condition with tags and packaging intact. Custom-made or personalized items are non-returnable unless they are defective. For full details, please refer to our Refund and Return Policy page.
Refunds are typically processed within 7-10 business days after we receive and inspect your returned item. The refund will be issued to the original payment method used for your purchase.
Yes, at Eleganza, we are committed to sustainability. We use eco-friendly fabrics and biodegradable packaging to ensure that our designs are both beautiful and kind to the environment.
You can reach our customer support team by emailing contact@officialeleganza.com. We are happy to assist you with any questions, concerns, or issues you may have.
Currently, we do not offer gift cards. However, we are always working to improve our offerings, so stay tuned for updates!
If you have any other questions or need further assistance, feel free to reach out to us. We're here to help and ensure your shopping experience is as smooth as possible
